Refund policy

Last Updated: October, 2026

At RAVENSWICK BOUTIQUE LLC, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined below.

1. Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must be:

  • Unworn, unused, and unwashed.

  • In their original condition, with original tags and packaging where applicable.

  • Free from stains, damage, odors, or signs of use.

  • Accompanied by proof of purchase or a valid order number.

2. Items That Cannot Be Returned

Items may be ineligible for return if they:

  • Show signs of wear, washing, or customer-caused damage.

  • Are returned without required original tags or packaging.

  • Are clearly identified as non-returnable before purchase, where permitted by law.

These exclusions do not limit any rights customers have under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To request a return, contact our customer support team:

Email: support@ravenswickboutique.com
Phone: +1 (986) 289-1661

Please provide:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photographs if the product arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back before receiving return instructions. Because some orders are fulfilled by a supplier or fulfillment partner, the correct return destination may vary.

4. Return Shipping Costs

For returns due to a change of mind, an incorrect size selection, or personal preference, return shipping costs are the customer's responsibility unless otherwise stated.

If an item arrives damaged, defective, or incorrect, contact us before returning it. We will review the issue and explain the available resolution and applicable shipping arrangements.

5. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible after receiving a damaged, defective, or incorrect item.

Include your order number and clear photographs showing the issue. We will assess the request and, where appropriate, arrange a replacement, return, refund, or other suitable resolution in accordance with applicable law.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method unless another method is agreed upon and permitted.

Please allow [CONFIRM REFUND PROCESSING TIME] for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges and any permitted deductions will be handled according to the terms disclosed at purchase and applicable law.

7. Exchanges

Exchanges are subject to product availability. If you need a different size or color, contact us at support@ravenswickboutique.com.

If an exchange is unavailable, we will explain the available alternatives.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests depend on the order's processing and shipping status. We will confirm whether cancellation is possible.

Your applicable statutory cancellation rights remain unaffected.

9. Late or Missing Refunds

If your approved refund has not appeared:

  1. Check your payment account and recent transactions.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the refund is still missing, contact us at support@ravenswickboutique.com.

10. Contact Information

For return, refund, or exchange assistance, contact:

Business Name: RAVENSWICK BOUTIQUE LLC
Address: 2408 Jefferson St, Paducah, KY 42001, USA
Email: support@ravenswickboutique.com
Phone: +1 (986) 289-1661